At Pixxele, customer satisfaction is important to us. Due to the customized nature of many products, specific return and refund conditions apply.
Custom & Personalized Products
Customized, personalized, or printed-to-order products cannot be returned or refunded unless:
- The item arrives damaged.
- The product received differs from the approved order.
- Manufacturing defects are present.
Damaged or Defective Products
If you receive a damaged or defective item:
Contact us within 48 hours of delivery.
Provide your Order Number.
Share clear photographs and details of the issue.
After verification, we may:
- Replace the product
- Reprint the order
- Issue a partial refund
- Issue a full refund
Non-Returnable Items
Customer Approved Print Orders
Clearance & Promotional Sale Items
Refund Processing
Approved refunds will be processed within 5–10 business days and credited to the original payment method used during purchase.
Order Cancellation
- Orders may be cancelled before production begins.
- Once printing or manufacturing has started, cancellation requests may not be accepted.
Contact Us
For return, replacement, or refund requests, please contact us:
